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With you in mind!
We understand that some of you are buying our product 3 months ahead of time for your little one!
We also understand that a growth spike in kids can be unpredictable!
This is why our return policy last 30 days from the day you received your order. If 30 days have gone by, unfortunately we can’t offer you a refund or FREE exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.
The 30 day domestic return and free exchange policy is not applicable to final sale items.
Sale items and free shipping are eligible for exchanges only!
Free Exchanges USA only(if applicable):
We only replace items if they are defective, damaged, too small or too big for your child. If you need to exchange it for the same item, send us an email at info@onekid.com
USA customers:
Contact us and we will email you the return address with a return identification number for your product. The exchange will ship free of charge from our warehouse once we get your return. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Canadian customers:
Please contact us so we can provide you with the return address and a return identification number. Unfortunately we are not able to send a return label to Canada. We ask you to return your item to us on your own. The exchange will ship free of charge from our warehouse once we get your return. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All other countries:
Please contact us prior to make a return. Your return/exchange will be evaluated case by case.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onekid.com or call our office at 860-381-6114 or call/text Eric cell phone at 203-216-7410.
General Shipping:
We do our best to process all orders same business day as they are received nevertheless orders received in the afternoon will ship the next business day. If not specified all orders are shipping via USPS Priority Mail within the USA and USPS First Class Package International for Canada.
Our warehouse is operating 5 days a week except for weekends and holidays.
One Kid LLC is not responsible for any fees and customs duties at country of import including Canada.
Lost Packages and Shipment delays:
One Kid LLC can not be held responsible for any lost packages or shipping delays caused by carriers/customs clearance.
Thank you,
Your One Kid team!
PS: Exchange are subject to availability
