Our Return & Free Exchange Policy
With you in mind!
"Buy in total confidence with our One Kid Quality Warranty"
We understand that some of you are buying our product 3 months ahead of time for your little one!
We also understand that a growth spike in kids can be unpredictable!
This is why our return policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or FREE exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or call our office at 203-254-9978 or call/text Eric cell phone at 203-216-7410.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
Free Exchanges USA only(if applicable)
We only replace items if they are defective, damaged, too small or too big for your child. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Contact us and we will email you a free return label for your product. If you choose to be responsible for paying for your own shipping costs for returning your item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable. Send your item to: One Kid LLC, att: Return Department, 188 Compo Road South, Westport, Connecticut 06880 USA.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All other countries:
Please contact us prior to make a return.Your return/exchange will be evaluated case by case.
You're One Kid team!
PS: Exchange are subject to availability