Shipping policy

Shipping, Return, Exchange Policy & Package Protection

With you in mind!

We understand that some of you are buying our product 3 months ahead of time for your little one!

We also understand that a growth spike in kids can be unpredictable!

This is why our return policy last 30 days from the day you received your order. If 30 days have gone by, unfortunately we can’t offer you a refund or FREE exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.

The 30 day domestic free return and exchange policy is not applicable to final sale items.

Sale items and Free shipping are eligible for exchanges only!

Free Exchanges USA only(if applicable): 

We only replace items if they are defective, damaged, too small or too big for your child. If you need to exchange it for the same item, send us an email at info@onekid.com

USA customers: 

Contact us and we will email you one free return label with a return identification number for your product. If you choose to be responsible for paying for your own shipping costs for returning your item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

(Multiple items return will need to be paid by customer)

Canadian customers: 

Please contact us so we can provide you with the return address and a return identification number. Unfortunately we are not able to send a return label to Canada. We ask you to return your item to us on your own. The exchange will ship free of charge from our warehouse once we get your return. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All other countries: 

Please contact us prior to make a return.Your return/exchange will be evaluated case by case.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@onekid.com or call our office at 860-381-6114 or call/text Eric cell phone at 203-216-7410.

General Shipping:

We do our best to process all orders same business day as they are received nevertheless orders received in the afternoon will ship the next business day. If not specified all orders are shipping via USPS Priority Mail within the USA and USPS First Class Package International for Canada.

Our warehouse is operating 5 days a week except for weekends and holidays.

One Kid LLC is not responsible for any fees and customs duties at country of import including Canada.

Package protection:

By selecting Package Protection at checkout and paying an additional fee of 3% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed via a store credit to be used on the same product as previously ordered.

If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.   
  • For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), You need to file a claim with USPS and a police report for mail theft. The USPS website for the claim is: https://www.usps.com/help/missing-mail.htm
  •  Once we have received a copy of the missing mail claim and the police report, we will issue you a replacement of your order.  If a replacement cannot be sent because the item is sold-out, we will offer you replacement choices or store credit for the original purchase price in form of gift card to be used on future purchase.
  • For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price to be used on the same product as previously ordered.
  • For damaged packages, we will issue you a replacement. If a replacement cannot be sent (sold out ), , we will offer you replacement choices or store credit for the original purchase price in form of gift card to be used on future purchase.
We ask for your cooperation as needed for filing insurance claims, which may include photos, etc.

To file a claim, contact us at info@onekid.com  with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####"

If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly.

Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.

Thank you,

Your One Kid team!

PS: Exchange are subject to availability