Shipping, Return & Exchange Policy
With you in mind!
We offer a 30 days return policy from delivery date with no restocking fee.
Return or exchange, item(s) must be unused (new) and It must be in the original packaging with all the tags intact.
Sale and free shipping items are eligible for exchanges only. Final sale items are not eligible for returns or exchanges.
Free Exchanges USA only(if applicable):
We only replace items if they are defective, too small or too big for your child. If you need start an exchange send us an email at firstname.lastname@example.org
USA, Canadian customers:
We will email you the return address with a return identification number. The exchange will ship FREE from our warehouse once we get your return. Please consider using a traceable shipping service or purchasing shipping insurance to send us back your return. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All other countries:
Please contact us prior to make a return. Your return/exchange will be evaluated case by case.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or call us at 203-216-7410.
We do our best to process all orders same business day as they are received nevertheless orders received in the afternoon will ship the next business day. If not specified all orders are shipping via USPS within the USA and USPS First Class Package International for Canada.
Our warehouse is operating 5 days a week except for weekends and holidays.
One Kid LLC is not responsible for any fees and customs duties at country of import including Canada.
By selecting Package Protection at checkout and paying an additional fee of 3% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed via a store credit to be used on the same product as previously ordered.
- For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), You need to file a claim with USPS and a police report for mail theft. The USPS website for the claim is: https://www.usps.com/help/missing-mail.htm
- Once we have received a copy of the missing mail claim and the police report, we will issue you a replacement of your order. If a replacement cannot be sent because the item is sold-out, we will offer you replacement choices or store credit for the original purchase price in form of gift card to be used on future purchase.
- For packages not marked delivered & presumed lost by the carrier, we will issue a replacement or a store credit for the original purchase price to be used on the same product as previously ordered.
- For damaged packages, we will issue you a replacement. If a replacement cannot be sent (sold out ), we will offer you replacement choices or store credit for the original purchase price in form of gift card to be used on future purchase.
Your One Kid team!
PS: Exchange are subject to availability